http://blog.actionbase.com/handoffs-the-most-likely-point-of-failure-for-dynamic-adaptive-case-management-processes?utm_source=rss&utm_medium=rss&utm_campaign=handoffs-the-most-likely-point-of-failure-for-dynamic-adaptive-case-management-processes Pondering Human Process Management Sat, 18 Sep 2010 23:54:50 +0300 http://wordpress.org/?v=2.8.6 hourly 1 http://blog.actionbase.com/handoffs-the-most-likely-point-of-failure-for-dynamic-adaptive-case-management-processes/comment-page-1#comment-642 Column 2 : links for 2010-03-21 Sun, 21 Mar 2010 19:00:09 +0000 http://blog.actionbase.com/?p=335#comment-642 [...] Handoffs – The Most Likely Point of Failure for Adaptive Case Management Processes | ActionBas... A bit of an obvious point, but one worth stating: handoffs between people are the most likely point of failure in almost any process, not just dynamic processes. (tags: bpm casemanagement) [...] [...] Handoffs – The Most Likely Point of Failure for Adaptive Case Management Processes | ActionBas… A bit of an obvious point, but one worth stating: handoffs between people are the most likely point of failure in almost any process, not just dynamic processes. (tags: bpm casemanagement) [...]

]]> http://blog.actionbase.com/handoffs-the-most-likely-point-of-failure-for-dynamic-adaptive-case-management-processes/comment-page-1#comment-634 Dalit Siegmann Tue, 16 Mar 2010 12:46:20 +0000 http://blog.actionbase.com/?p=335#comment-634 Zvi, That certainly is one aspect of the problem. But handoffs can well defined but not dictated, and sometimes people just get careless (ever see the Budweiser commercial when someone asks a questions and people ask friends, until the question circles back to the original source?). Without a process owner that has visibility into the overall state of the process, even well defined processes get off track and lost. Zvi,
That certainly is one aspect of the problem. But handoffs can well defined but not dictated, and sometimes people just get careless (ever see the Budweiser commercial when someone asks a questions and people ask friends, until the question circles back to the original source?). Without a process owner that has visibility into the overall state of the process, even well defined processes get off track and lost.

]]> http://blog.actionbase.com/handoffs-the-most-likely-point-of-failure-for-dynamic-adaptive-case-management-processes/comment-page-1#comment-633 Zvi Tue, 16 Mar 2010 10:29:44 +0000 http://blog.actionbase.com/?p=335#comment-633 As long as the linkage between the hand-offs to the overall process product/outcome is not clearly defined then hand-offs will ne the process weak points and a celebrartion :-( of "Transferring the monkey". As long as the linkage between the hand-offs to the overall process product/outcome is not clearly defined then hand-offs will ne the process weak points and a celebrartion of “Transferring the monkey”.

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